Chipotle Mexican Grill in Tennessee

"Stopped in got lunch and got a steak burrito with chips and salsa. Server was nice and helpful but for the money I'd rather just go to a Mexican restaurant. My meal was $17 and the food was just average. The hot salsa is very hot so be warned. Not much of a wait so that was a positive. Burrito so large I just ate it with a fork and used my chips like Nachos."

"Must have went at a bad time the lady working the line was awfully rude to every customer we almost decided to leave. Luckily they changed staff before we made it up to the counter and the lady that helped us was awfully nice but other than that the food is always great. Cleanliness could use some work. But we will be back."

"This place is good. The steak tasted better than the steak in the northeast Chipotle locations and the line is very short"

"Everything was good food and service wise. The expression of some of the work tables employees faces were not that inviting. I would do business at this location again, but only as online pickup order. The workers up front looks at you when you come in like that doesn't want you there. The guy who prepared my order was very nice and brought my order out to me."

"Great service today!! Extra rice, extra veggies, extra corn, extra sour cream!"

"Super yummy! Good portions, quick service, even better employees. Luke is great & so helpful everytime, always has a smile! One of the best chipotles I’ve ever eaten at!"

"If you’ve written off the Chipotle in Jackson, TN… it’s time to rethink that decision. And the reason is one person: Chef Joshua. From the moment we walked in, the entire experience felt different from every visit we’ve had before. He was incredibly accommodating, attentive, and clearly takes real pride in his work — and it shows in every bite. The chicken and steak were cooked perfectly. Juicy, flavorful, and finally — actually cooked the way steak should be, not raw, grisly, or rushed. It tasted like someone in the kitchen cared, because someone did. But what really sets Chef Joshua apart is his work ethic. We ate inside and watched him for a good 45 minutes — cleaning up everyone else’s messes, keeping the line moving, checking on customers, and still managing to put out some of the best food this location has ever served. He even came out to our table (and others) to make sure we were satisfied with our meal. That level of pride and customer care is rare anywhere, let alone in fast-casual dining. We’ve had bad experiences here before and honestly weren’t planning to return. But when we heard Chef was cooking here, we decided to give it another shot. So glad we did. The difference was night and day. If you’ve been burned by this location in the past, do yourself a favor and try it again — but make sure you go when Chef is working. He’s there Monday through Friday, 10:45am to 4pm, and trust me… you’ll taste the difference. Chipotle, if you’re listening: move this man up and give him a raise. He’s doing the work of three people and elevating your entire brand in the process."

"I needed a quick dinner before meeting up with some friends, so I stopped in for my first burrito from Chipotle. The employee behind the counter was not very vocal so I did not really know what all was available for a burrito or if anything would cost extra. This is a small gripe though because I was able to figure it out and inevitably quickly received my burrito. My burrito was folded well and held together while I was eating it. The steak was very tender and overall my burrito was very tasty. The only thing I would change with my order is getting the salsa on the side because my burrito got a little soggy at the bottom, but that’s on me it was a rookie mistake. The dining room had a modern style and I enjoyed the calm atmosphere. I would happily come back for another meal."